A straightforward way back.

Thirty-day refund window

You may request a refund for a CueStash software license within thirty calendar days after the original purchase. Tell us the email used at checkout and, if you are willing, what did not work. A reason helps us improve the product but is not required for an ordinary first refund.

How to request one

Email support@cuestash.comfrom the address used at checkout. Include the receipt or checkout email if available. Do not send your full payment-card details.

What happens next

Approved refunds are returned to the original payment method through Stripe. Banks and card networks control when the credit appears. Your CueStash license may be deactivated when the refund is issued, but your local data remains on your Mac until you remove it.

Exceptions

We may decline or limit a request when:

• it arrives after the thirty-day window;
• the purchase has already been refunded;
• there is evidence of fraud, license resale, repeated refund abuse, or a payment dispute;
• a team or volume order has separate written terms;
• the purchase was made through another marketplace whose refund rules control the transaction.

Technical problems

You do not need to complete troubleshooting before requesting an eligible refund. If you want to keep using CueStash, include your macOS and app versions so we can investigate the issue.

Statutory rights

This policy does not reduce refund, cancellation, warranty, or other consumer rights that cannot be waived under the law where you live.